Frequently Asked Questions
Find quick answers to the most common questions about our products, orders, shipping, and more.
What is Genesis Essentials?
Genesis Essentials is a premium home-products brand focused on thoughtful design, quality, and everyday solutions that help you live better at home. Our products are created to bring simplicity, efficiency, and lasting freshness into your daily routine.
What products do you currently offer?
We currently offer the Preserve™ Food Vacuum Sealer for food storage and freshness, along with the Signature Home Scent Diffuser for creating a calm, welcoming home environment. More thoughtfully designed products are coming soon.
How does the Preserve™ Vacuum Sealer work?
Preserve™ removes excess air from specially designed reusable storage bags, helping lock in freshness and extend the shelf life of food while reducing freezer burn and food waste.
What are the benefits of vacuum sealing food?
Vacuum sealing helps keep food fresher for longer, reduces food waste, prevents freezer burn, saves storage space, and makes meal preparation and organization easier.
How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping typically arrives within 3–7 business days, depending on your location.
Do you offer international shipping?
At this time, Genesis Essentials primarily ships within the United States. International shipping options may become available in the future.
What is your return policy?
If you're not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery in accordance with our Return Policy.
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking number and shipping updates.
Do your products come with a warranty?
Yes. Our products include a limited manufacturer's warranty covering defects in materials and workmanship. Please visit our Warranty page for complete details.
Still need help?
Our support team is here for you.